Frequently Asked Questions
Everything you need to know about gear, shipping, and our performance guarantee.
How do I know if a piece of equipment is the right fit for me?
We provide detailed sizing charts and technical specifications on every product page. If you are still unsure, our expert team is available via live chat to help you select gear based on your skill level and physical measurements.
What is the Switchback Sports return policy?
We offer a 30-day 'Ride and Decide' guarantee. If your gear doesn't perform to your expectations, you can return it for a full refund or exchange, provided it is not damaged beyond normal wear and tear.
How long does shipping take for oversized items like bikes or skis?
Oversized items typically ship via specialized freight to ensure safety. Delivery usually takes 5-10 business days depending on your location. You will receive a tracking link as soon as the item leaves our warehouse.
Do you offer professional assembly for shipped equipment?
Most of our equipment arrives 85-90% assembled. We include all necessary tools and a step-by-step video guide. Alternatively, we partner with local bike shops and technicians nationwide to offer professional assembly services at a discounted rate.
Are your products covered by a manufacturer warranty?
Yes, all products sold by Switchback Sports are 100% authentic and come with the full manufacturer's warranty. We also provide a 1-year supplemental warranty on craftsmanship for all Switchback-branded apparel.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. For high-performance gear, we also offer flexible financing options through Affirm so you can gear up now and pay over time.